At MATEKHOMES AND ACCESSORIES LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Refund Eligibility

• Refund requests must be made within 7 days of delivery.
• Items must be unused, unworn, unwashed, and in their original condition with tags intact.
• Proof of purchase (order number or receipt) is required.

Non-Refundable Items

• Items that show signs of wear, damage, or alteration.
• Items returned after the 7-day refund window.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within a reasonable timeframe.

Shipping Costs

• Original shipping fees are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

For refund inquiries or assistance, please contact us at:
📧 Email: contact@matekhomesandaccessories.net

Thank you for shopping with MATEKHOMES AND ACCESSORIES LTD.